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City Centre
Playa del Carmen
3.2
km
Airports
Aeropuerto de Playa del Carmen (PCM)
3.3
km
Cancun (CUN)
60.3
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Spa Experience
“During my stay, I indulged in treatments at the spa and was impressed by the really good service provided by Isabel and Lidia. They made my experience truly relaxing and enjoyable.” view full review
Mexican Cuisine Delight
“I had the opportunity to dine at the Mexican restaurant, which was definitely the highlight of my culinary experiences at the resort. The flavors were vibrant and authentic, making it a nice meal.” view full review
Fun Nightly Entertainment
“The nightly entertainment offered at the resort was quite enjoyable. Each evening brought something new and fun, adding to the overall experience of my stay.” view full review
Stunning Ocean View
“I stayed in a Select Ocean Front room, which offered stunning views that were a treat to wake up to each morning. The sights were amazing and definitely added to the ambiance of my stay.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Golf course
Billiard tables
Table tennis
Fishing
Services
Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
3.6
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
620 m
Carretera 109
Cenote Calavera
3.2
km
Mall
Playacar Center Shopping Mall
970 m
152 Calle Quinta Avenida
Quinta Avenida
3.5
km
Beach
Playacar Beach
2.0
km
Park
Xel-Ha Park
1.5
km
Mahi Golf Course
1.1
km
Hwy 307 Km 287
Alltournative
1.1
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
1.3
km
Zona Arqueologica Playa del Carmen
2.4
km
Store
Centro Maya
3.2
km
Mall
City Club
1.4
km
Golf Course
Campo de Golf Playacar
1.4
km
Mall
Starbucks
1.5
km
Amusement Park
Xplor Park
3.1
km
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
2.5
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
2.0
km
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
2.4
km
Calle Carretera Federal 109
Cenote Carwash
2.4
km
Av. Benito Juárez
Los Fundadores Park
3.0
km
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1.8
km
Disabled-friendly beach
3.0
km
Maya ruins
1.8
km
Km 285
Emotions Native Park
2.2
km
Spa Centre
Casa de Aves
2.2
km
Playacar
Ruinas Mayas
2.2
km
DiamondWay Buddhist Center
2.2
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
2.7
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
600 m
Restaurants
Steakhouse
470 m
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Reviews and Ratings
Feedback from previous guests about their experience
62%
liked the resort and would come back again
6.2/10
Nice
Rooms
6.2
Location
6.2
Service
5.2
Dining
6.2
Guest reviews
6.2/10
based on 8 reviews
7.1
7.1/10 based on 59 reviews
Susan
United States,
January
2025
6.8/10
I had a nice stay at this resort, but there were some ups and downs. The rooms were spacious and very close to the pictures I saw online, but they could use a little maintenance. The service left a lot to be desired; I felt rushed into trying to sign up for other activities. On the plus side, the dining options were decent, though a bit repetitive, and the facilities were well-kept, especially the pool area. Overall, it had its charms, but it’s clear there are some areas that need improvement.
Rooms
7.0
The rooms were large and looked similar to the pictures but could use some maintenance.
Service
5.0
I found the service to be a bit pushy when trying to get me to sign up for additional experiences, and their responses were often too firm without alternatives.
Location
6.0
The location might seem ideal at first glance, but it's actually a bit of a hike to the beach, so keep that in mind.
Dining
7.0
The dining experience was okay, with plenty of choices, but it got a bit monotonous since the options were the same every day.
Facilities
8.0
The pool area was enjoyable and well-maintained, which was a big plus for my stay.
David
United States,
January
2025
7.0/10
I had a decent stay at the hotel, with spacious rooms featuring two king-sized beds and a stocked minibar. The location is closer to the beach than I expected, which is a plus, but the service was a bit off, especially at the pool where it felt like there weren't enough staff to handle requests promptly. Dining options were good, yet I think they could expand the breakfast variety. Overall, the hotel offers fair value, though a few areas need improvement.
Rooms
7.0
The rooms were spacious, featuring two king-sized beds and a stocked minibar, but they felt a bit humid at times.
Service
6.0
Service at times seemed disinterested in guest requests, particularly around the pool area, although some staff were truly helpful during the latter part of my stay.
Location
7.0
The hotel is situated farther from the beach than I anticipated, but it still provides reasonable access.
Dining
7.0
Dining was enjoyable with good options, but I wish there were more choices for breakfast.
Facilities
8.0
The pool area is nice and well-maintained, adding to the overall experience.
Edward
United States,
October
2024
5.2/10
I had a really mixed experience at the hotel. While the dining options were impressive with a good selection of food, the rooms left much to be desired due to the mildew smell and uncomfortable beds. The staff interactions were not the best either, as they seemed quite indifferent. Overall, there were some great amenities, but it's not the ideal place for a relaxing getaway due to the room conditions and service issues.
Rooms
5.0
The rooms had two king-sized beds and a large wardrobe, but sadly, they smelled heavily of mildew. The beds were uncomfortable, making it hard to relax.
Service
5.0
The service was quite disappointing; the reception staff seemed uninterested and responses to requests weren't very helpful.
Location
5.0
Although the hotel was clean and well-kept, it turned out to be farther from the beach than I expected, requiring a longer walk if I wanted to hit the sand.
Dining
8.0
The dining experience was actually one of the highlights, with a great selection of food, including delicious seafood, although I did have some mediocre meals.
Facilities
6.0
The amenities at the hotel were nice, including ample recreational activities, though they didn't make up for the overall discomfort I felt in the room.
Arthur
United States,
October
2024
6.6/10
I had a pleasant stay at the resort, with the rooms being quite spacious and well-equipped. The amenities were nice, and I enjoyed the unique touches like towel art and chocolates. However, the service wasn't as engaging as I hoped, and the dining options became repetitive after a few days. The location was beautiful but a bit far from the beach, so be ready for some walking.
Rooms
7.0
The rooms were spacious and had everything we needed, including two king-sized beds and a stocked minibar. However, they are in need of renovations.
Service
6.0
The staff was welcoming upon arrival, but they didn’t seem very attentive to our requests during our stay.
Location
7.0
The surroundings were absolutely beautiful and clean, but the resort is the farthest from the beach, which might not be ideal for everyone.
Dining
5.0
The dining experience was a bit monotonous, as it felt like the same options were served every day.
Facilities
8.0
The amenities were well-maintained, adding comfort to our stay.
Craig
United States,
October
2024
6.0/10
I had a mixed experience at this resort. The rooms were generally clean and comfortable, which was a plus. However, the dining options became quite monotonous after a few days, and the service at times felt a bit unwelcoming. The facilities, especially the pool area, were very inviting. While the prices were reasonable, the overall experience didn't quite meet the expectations I had.
Rooms
7.0
The rooms were clean and much better than what I've encountered at other places, though there were some signs of wear like leaks in the ceilings.
Service
5.0
While some staff seemed to genuinely enjoy their work, I found a few interactions to be unfriendly, and they were a bit pushy about signing up for activities.
Location
6.0
The location is a bit far from the beach, so be prepared to walk if that's where you want to go. The areas around the adult pool were well-kept and clean.
Dining
5.0
The dining experience was fairly disappointing; the same meals were served every day, which started to get boring after a while.
Facilities
8.0
The pool area was beautiful and well-maintained, making it a great spot to relax and unwind.
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